It’s often overlooked, but every great team needs someone in support roles. At RAID, we know the importance of supporting players through their customer journey. Our player support teams work closely with our community management and social media management teams to keep player satisfaction and loyalty at an all-time high. Like all of our teams, our player support agents are gamers, and there is no one that better understands the unique needs of a gamer than a gamer. We can design, create, and deliver a best-in-slot player support solution that ensures your players always receive the kind of support they will have come to expect from your games. And we mean always, the world is 24/7, and unlike many of our competitors, so is the RAID player support team. In addition to our player support packages, we also offer a range of 24/7 moderation services that can help make sure your community can engage in a safe and fun environment across all your social and community channels at all times.
Solve issues for your players in a flash
Check out some of the highlights of our Player Support Services.
- Fully Integrated Ticketing System
- Omnichannel Support
- Help Centre and Knowledge Management Systems
- Automated Answering via Machine Learning
- SLA management
- Reporting and Analytics
- 24/7 Moderation
- 24/7 Escalation of Urgent Issues
- Fully Scalable Coverage and Service